About the store

  • Please tell me about your business hours.

    • We operate at the following locations. (Reservation required)

      12:00-13:30 (Saturdays, Sundays, and holidays only from November 1st)
      16:00-17:30
      18:00-19:30
      20:00-21:30

      *Closed irregularly from November 1st

  • Please tell me about membership rights.

    • *Due to popular demand, we are currently temporarily suspending acceptance of new members. When reception resumes, we will notify you on this website and official Instagram.

      Our store is completely membership-based and reservation-based, and you need to purchase a membership (5,000 yen including tax).
      *There are no annual membership fees or renewal fees.

      Therefore, when you check out for your first visit, we will charge you the membership fee along with the food and beverage fee. (Only for one person under the reservation name)
      *Members can bring up to 4 people (maximum of 5 seats)

  • What should I do if I want to cancel my reservation?

    • If you wish to change or cancel your reservation, please contact us at 03-6303-3600 (you can record it on your answering machine) or bouan.nakameguro@gmail.com by 3:00pm the day before.

      For any reason, cancellations made after 3pm the day before will be charged 100% of the cost of the meal.
      Please understand this before making a reservation.

      If you are 10 minutes past your reservation time without contacting us, your reservation will be cancelled. Please note that you will be charged the full amount for the meal at a later date.

      *We regret to inform you that the bill for the meal charges incurred in the event of the above cancellation will be handed over to our billing specialist.
      https://noshow.life/

About mail order

  • I would like to know the details of shipping charges for each region.

    • Shipping charges for each region are as follows. (tax included)
      All items will be delivered via cool courier service from Yamato Transport.

      • Hokkaido
        1 to 10 fish: 2,030 yen
        11 or more fish: 2,250 yen
      • Tohoku
        1 to 10 fish: 1,590 yen
        11 or more fish: 1,810 yen
      • Kanto/Shinetsu
        1 to 10 fish: 1,370 yen
        11 or more fish: 1,590 yen
      • Hokuriku/Chubu
        1 to 10 fish: 1,260 yen
        11 or more fish: 1,480 yen
      • Kansai, Chugoku, Shikoku, Kyushu
        1 to 10 fish: 1,150 yen
        11 or more fish: 1,370 yen
      • Okinawa
        1 to 10 fish: 1,590 yen
        11 or more fish: 2,140 yen

  • How can I find out if my order has been placed?

    • After placing your order, a confirmation email will be sent to your registered address.

      You can also check your order history by logging into My Page.

      If by any chance you are unable to confirm either of these, please feel free to contact us .

  • What should I do if I have not received my product?

    • There is a possibility that the item was returned due to your absence, the address was incorrect, or the item was returned to the sender because the pick-up period has passed.
      Please check the delivery status and contact the delivery company via the email we send you when the product is shipped.
      If you need to investigate after contacting the delivery company, please contact us using this inquiry form, specifying your order number and desired delivery address.
      *Please note that if the product is returned due to an incorrect address or long-term absence, we will not be able to ship the product again.